Crayson Pharmacy

Who we are

We are a Pharmacy and Poisons Board licensed pharmacy (licence [LICENCE NO.], KRA PIN [KRA PIN]). Every prescription that comes through this website is checked by a registered pharmacist before it is dispensed, and controlled medicines are only ever handed over against the original paper prescription.

Main branch · [PHONE NUMBER]

Open daily, 8am – 5pm.

Privacy

• What we keep: your name, phone number, delivery addresses, orders, and any prescriptions you upload.
• Prescriptions are medical records. Photos are re-encoded to remove location and camera data, stored outside the public website, and shown only to you and our pharmacy staff. We keep them for at least two years as the Pharmacy and Poisons Board requires.
• Messages: we text you about your orders, prescriptions and — only if you switch them on — refill reminders. Reminders can be paused or removed under My account → Refills.
• Payments go through M-Pesa; we never see or store your PIN.
• Sharing: we don’t sell or share your details. Riders see only the name, phone and address needed to deliver your order.
• Your rights: ask us to correct or delete your account details at any time on [PHONE NUMBER]. Prescription records are kept for the legal minimum even after an account is closed.

Terms in brief

• Prices include VAT where it applies and are confirmed at checkout.
• Medicines are not returnable once they leave the pharmacy unless sealed and unopened; talk to us within 7 days.
• Delivery times are estimates; a rider will call you on arrival.